Thank you for all of your patience while we sorted out this issue, all systems are operational as of now, we appreciate your understanding.
Posted Nov 22, 2021 - 05:03 UTC
Monitoring
A fix has been implemented and we are now monitoring the fix before resolving this incident, our support volumes are back to normal now.
Posted Nov 22, 2021 - 05:02 UTC
Identified
We have identified the root cause of the issue to be in a lag in our servers, we shall provide our next update once a fix has been installed.
Posted Nov 22, 2021 - 05:00 UTC
Investigating
We have seen a reported increase in API Request and Webhook requests on our Live Chat. Our server is experiencing a bit of degradation. Please bear with us as we are investigating the issue.
Posted Nov 22, 2021 - 04:57 UTC
This incident affected: Support Operations (Flavourful Support Web Live Chat).